At Fugly Club, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help. Please read our return and exchange guidelines below.
1. Return Eligibility
You may request a return or exchange within 14 days of receiving your order if:
- The item is unworn, unused, and in its original packaging
- The product is defective, damaged, or incorrect
- You received the wrong size or model
Items returned without prior authorization or that show signs of use may not be eligible for a refund.
2. How to Request a Return or Exchange
To initiate a return or exchange, please contact our support team with your order number and a brief explanation of the issue:
Email: support@fuglyco.com
We’ll guide you through the next steps and provide instructions for returning the item.
3. Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 10 business days.